Customer Information & Terms
Cancellation Policy
Guidelines for order cancellation prior to dispatch.
Last Updated: 2026-08-13
1. Order Cancellation Before Dispatch:
You may cancel your order at zero cost anytime before dispatch by sending a cancellation request with your Order Number on WhatsApp (+91 82337 03080).
2. Post-Dispatch Cancellation:
Once an order has been picked up and handed over to express courier transport (waybill generated), it cannot be canceled in transit.
3. Refund Timelines:
Approved order cancellations before dispatch receive 100% instant refund or WhatsApp credit within 24 business hours.
Need Immediate Support?
Our Sojat team is available on WhatsApp to answer questions regarding your order or policies.